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Legal notice

Last updated: 28 October 2026

This Legal Notice provides the legal and contact information for the website cubect.com (the “Website”) and explains the terms under which its content may be used. It applies together with our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy.

1. Website Operator

The Website is operated by Cubect (“Cubect”, “we”, “us”, “our”), an online retailer of lighting and home essentials, including lamps, ceiling lights, pendant lights, wall lights, floor lamps, outdoor lighting, blankets and throws, and children’s room products.

Our full company details, including our address, email address, telephone number and customer service hours, are shown under Company Information at the bottom of this page.

2. How to Contact Us

You can contact us quickly and directly by:

Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM and on Saturday from 10:00 AM to 2:00 PM (UK time). We aim to respond to every message within 1 business day.

3. Responsibility for Content

We take care to keep the information on the Website accurate and up to date. However, we cannot guarantee that all content is complete, correct or current at all times. Product descriptions, images, prices, availability and delivery information may change without notice. Colours shown on screen may differ slightly from the real product because of device settings, and measurements and weights are approximate.

If you notice an error on the Website, please let us know at support@cubect.com so that we can correct it. Errors in prices or product details that are obvious are handled as set out in our Terms of Service.

4. Products and Safety Information

Electrical lighting products sold on the Website are intended for use in the United Kingdom. Hard-wired fittings must be installed by a qualified electrician in line with the manufacturer’s instructions and applicable regulations. Please read and follow all safety, installation and care instructions supplied with each product. We are not responsible for loss or damage caused by incorrect installation or by use of a product in a way not intended by the manufacturer.

5. Prices, Currency and Taxes

All prices on the Website are shown in British pounds (GBP) and include VAT where applicable. Shipping within the United Kingdom is free on every order. Full details are in our Shipping Policy.

6. Consumer Rights

Nothing in this Legal Notice limits your statutory rights as a consumer. Our Return and Refund Policy explains your right to cancel an order and our 30-day return promise. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain fully in place.

7. Intellectual Property

All content on the Website is owned by or licensed to Cubect, and is protected by copyright, trade mark and other intellectual property laws. This includes the name Cubect, the logo, text, graphics, photographs, product images, videos, designs, page layout and software.

  • You may view the Website and print pages for your own personal, non-commercial use.
  • You must not copy, reproduce, republish, upload, distribute, sell, modify or exploit any content from the Website, in whole or in part, without our prior written permission.
  • All other trade marks and brand names that appear on the Website belong to their respective owners.

If you believe that content on the Website infringes your rights, please contact us at support@cubect.com with details of the content and your claim, and we will review it promptly.

8. Links to Other Websites

The Website may contain links to external websites, such as payment providers, social media pages and order tracking services. We have no control over the content of those websites and are not responsible for their content, availability or privacy practices. A link does not mean that we endorse the website or its content. We have checked linked pages when the links were added, but we cannot monitor them continuously. If you tell us about an unlawful or inappropriate linked page, we will review the link and remove it if appropriate.

9. Availability of the Website

We try to keep the Website available at all times, but we do not guarantee uninterrupted or error-free access. We may suspend or restrict access for maintenance, updates, security reasons or events beyond our control. To the extent allowed by law, we are not responsible for loss caused by temporary unavailability.

10. Limitation of Liability

Nothing in this Legal Notice excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory consumer rights, or for any other liability that cannot be excluded by law. Subject to that, our liability for the use of the Website and for orders is governed by our Terms of Service.

11. Data Protection and Cookies

We handle your personal data in line with the UK GDPR and the Data Protection Act 2018. Please read our Privacy Policy to see which data we collect, why we collect it, how long we keep it, who we share it with and how to use your rights. The Website uses cookies and similar technologies, and you can manage your choices through the cookie banner and your browser settings.

12. Complaints and Dispute Resolution

If you have a complaint about your order or the Website, please contact us first at support@cubect.com. We will try to resolve it quickly and fairly. If we cannot agree on a solution, you may seek advice from Citizens Advice or use an alternative dispute resolution provider. If you paid by credit or debit card, you may also have rights through your card provider. You may also take your case to court. We are not obliged to take part in alternative dispute resolution unless the law requires it.

13. Governing Law

This Legal Notice, and any dispute connected with the Website, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country, and the mandatory consumer protection laws there continue to apply to you.

14. Changes to This Legal Notice

We may update this Legal Notice from time to time. The date at the top of the page shows when it was last updated. Please check it regularly. The version published on the Website at the time you use it applies.

15. Contact Us

If you have any questions about this Legal Notice, please contact us using the details below.

Company Information:

Website Name: Cubect
Company Name: SH-Media

Address: Vergiliuslaan 20, 5926 SM, Venlo, Nederland

Chamber of Commerce (KvK): 52063178
VAT number: NL002199577B28

E-mail: support@cubect.com
Phone: +44 7460677254

Customer Service: Monday – Friday (9:00 Am – 6:00 Pm)
Saturday (10am –2pm) (UK time)

We aim to respond within 1 business day.