Terms of service

Last updated: 28 October 2026

These Terms of Service (“Terms”) govern your use of cubect.com (the “Website”) and any purchase you make from Cubect (“Cubect”, “we”, “us”, “our”). Please read them carefully before placing an order. By accessing the Website or placing an order, you agree to be bound by these Terms, our Return and Refund Policy and our Privacy Policy. If you do not agree, please do not use the Website.

These Terms apply to consumers in the United Kingdom. They do not affect your statutory rights.

1. About Us

The Website is operated by Cubect. Our full company details, including our address, email, phone number and customer service hours, are shown under Company Information at the bottom of this page. You can contact us at any time at support@cubect.com.

2. Definitions

• “Customer”, “you”: the person who visits the Website or places an order.
• “Products”: the lighting, home décor and home essentials offered for sale on the Website.
• “Order”: your request to buy Products through the Website.
• “Contract”: the legally binding agreement between you and Cubect formed under Section 5.
• “Business Day”: Monday to Friday, excluding public holidays in the United Kingdom.

3. Eligibility

To place an order you must be at least 18 years old, have legal capacity to enter into a contract, and provide a valid delivery address in the United Kingdom and a valid payment method. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

4. Use of the Website

You agree to use the Website only for lawful purposes and in line with these Terms. You must not:

• use the Website in any way that breaks any applicable law or regulation;
• provide false, inaccurate or misleading information, including false payment details;
• attempt to gain unauthorised access to the Website, our servers or any connected systems;
• introduce viruses, malware or other harmful material;
• use bots, scrapers or automated tools to extract data from the Website without our written permission;
• interfere with the proper working or security of the Website; or
• place orders for resale on a commercial scale without our written agreement.

We may suspend or restrict access to the Website, or cancel an order, if we reasonably suspect you have broken these Terms or acted fraudulently.

5. How Your Order Works

1. Placing an order. You add Products to your basket and complete the checkout process. Before you pay, you will have the chance to review and correct your order and personal details.
2. Order confirmation. After you place an order, we send you an email confirming that we have received it. This email is an acknowledgement and does not mean we have accepted your order.
3. Acceptance. The Contract is formed when we dispatch your Products and send you a dispatch confirmation email. If we cannot fulfil part of your order, we will tell you, and the Contract will cover only the Products that we dispatched.
4. Order records. Please keep your order confirmation. You can contact us with your order number at any time.

We may refuse or cancel an order, for example if a Product is out of stock, if there is an error in the price or description, if we cannot verify your payment or identity, or if we suspect fraud. If we cancel after you have paid, we will refund you in full within 14 days.

6. Products and Descriptions

We try to describe and display our Products as accurately as we can. However:

• Colours may look slightly different on your screen than in real life, depending on your display settings.
• Product dimensions, weights and materials are approximate and may vary slightly.
• Natural materials such as wood, paper and fabric may show small variations in colour, grain and texture. These are part of the Product’s character and are not faults.
• Product images are for illustration. Accessories, bulbs or items shown in photos, but not listed in the description, may not be included. Please read the full description before you buy.

Electrical products. Lighting products sold on the Website are designed for use in the United Kingdom. Fixed or hard-wired lighting (for example ceiling lights, wall lights, pendants and chandeliers) must be installed by a qualified electrician in line with the manufacturer’s instructions and applicable electrical regulations. We are not responsible for loss or damage caused by incorrect installation, or by use of the Product in a way not intended by the manufacturer. Please follow all safety and installation instructions supplied with the Product.

7. Prices and Payment

• All prices are shown in British pounds (GBP) and include VAT where VAT applies, unless stated otherwise.
• Delivery costs, if any, are shown at checkout before you pay. We currently offer free standard delivery across the United Kingdom.
• Prices and promotions may change at any time, but changes do not affect orders we have already accepted.
• If we find an obvious pricing error after you place an order, we will tell you. You may then choose to confirm your order at the correct price or to cancel it for a full refund.
• We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
• Payment is taken when you place your order. Payments are processed by secure third-party payment providers. We do not store your full card details.
• You confirm that you are authorised to use the payment method you provide. We may carry out checks to prevent fraud, which may delay an order.
• Where a discount code or promotion applies, it can only be used as described in its terms, and cannot be combined with other offers unless stated.

8. Delivery

• Delivery area: we deliver to addresses in the United Kingdom.
• Dispatch: orders are processed within 1 to 3 working days, or within the dispatch time shown on the Product page. Larger or special items may take longer, and we will tell you.
• Delivery time: shipping takes 6 to 8 working days after dispatch, so the total estimated delivery time is 7 to 11 working days. Estimates are not guaranteed. Unless we agree otherwise, we will deliver your order within 30 days of the date of your order, as required by law.
• Tracking: we send you tracking details by email once your order is dispatched. You can follow your parcel using the Track Your Order page.
• Failed delivery: if you are not at home, the carrier will follow its own process, which may include leaving a card, redelivering or leaving the parcel with a neighbour or in a safe place. Please give accurate address details, as we cannot be responsible for orders delivered to an incorrect address that you gave us.
• Risk and ownership: risk of loss or damage to the Products passes to you when you or a person you nominate takes physical delivery of them. Ownership of the Products passes to you when we receive full payment, including any delivery charges.
• Checking your order: please check your parcel on arrival. If it is damaged, tell us as described in our Return and Refund Policy.

If delivery is delayed beyond the expected date, please contact us. We will investigate with the carrier. If we fail to deliver on time, you may have the right to cancel and receive a refund under the Consumer Rights Act 2015.

9. Returns, Cancellation and Refunds

You have the right to cancel your order and return Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In addition, we offer a 30-day return promise. Full details on how to return an item, the condition required, return costs, exceptions and how refunds are made are set out in our Return and Refund Policy, which forms part of these Terms.

10. Faulty or Incorrect Products

If a Product is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015, including the right to reject the Product within 30 days and the right to a repair, replacement, price reduction or refund. Please contact us at support@cubect.com. Our Return and Refund Policy explains the process.

11. Guarantees and Product Safety

Products come with any manufacturer’s guarantee stated on the Product page or in the Product packaging. A manufacturer’s guarantee is in addition to your legal rights and does not replace them.

We take product safety seriously. If a Product is subject to a safety notice or recall, we will contact affected customers where possible. Please register your details with us so we can reach you if needed, and follow all safety instructions.

12. Intellectual Property

All content on the Website is owned by or licensed to Cubect, including the name Cubect, the logo, text, photographs, graphics, product images, designs, layout and software. It is protected by copyright, trade mark and other intellectual property laws.

You may view and print pages of the Website for your own personal, non-commercial use. You must not copy, reproduce, republish, modify, distribute, sell or otherwise use any content from the Website without our prior written permission.

13. User Content and Communications

If you send us reviews, photos, comments, feedback or other material (“User Content”), you confirm that it is accurate, is yours to share, and does not break any law or the rights of any other person. You give us a non-exclusive, worldwide, royalty-free licence to use, display and reproduce your User Content for running and promoting our business. We may remove User Content that we consider offensive, unlawful or misleading.

14. Third-Party Links and Services

The Website may include links to third-party websites and services, such as payment providers and the order tracking service. We do not control these third parties and are not responsible for their content, privacy practices or services. A link is not an endorsement. Your use of third-party services is at your own risk and under their terms.

15. Website Availability

We try to keep the Website available and free of errors, but we do not guarantee that it will always be uninterrupted, secure or free of faults. We may suspend, change or withdraw the Website, or any part of it, for maintenance or other reasons, without notice where reasonable.

16. Our Responsibility to You

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights as a consumer, including the Consumer Rights Act 2015; or
• any other liability that cannot be excluded or limited by law.

Subject to this, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when the Contract was made.

We are not responsible for loss or damage that is not foreseeable, for business losses (we sell only for personal, domestic use), or for any loss caused by events outside our reasonable control as set out in Section 17. Our total liability for any Order is limited to the price you paid for the Products in that Order, except where the law does not allow this limit.

17. Events Outside Our Control

We are not responsible for any delay or failure to meet our obligations under the Contract caused by an event outside our reasonable control. These events include strikes, severe weather, natural disasters, fire, flood, epidemics, war, terrorism, riots, government action, failure of utilities or telecommunications, carrier or supplier disruption, and cyber attacks. If such an event occurs, we will tell you as soon as we reasonably can and take reasonable steps to limit its effect. If the event lasts for a long time, you may cancel your order and receive a refund for Products not yet delivered.

18. Privacy and Data Protection

We use your personal data as described in our Privacy Policy. By using the Website, you confirm that you have read it.

19. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in law or in our business. The Terms in force at the time you place an order apply to that order. The date at the top of this page shows when they were last updated. Continued use of the Website after a change means you accept the new Terms.

20. General

• Entire agreement: these Terms, together with our Return and Refund Policy and Privacy Policy, are the entire agreement between you and us about your use of the Website and your orders.
• Severability: if any part of these Terms is found to be invalid or unenforceable, the remaining parts continue to apply.
• No waiver: if we do not enforce a right under these Terms, this does not mean we give it up.
• Transfer of rights: we may transfer our rights and duties under the Contract to another organisation, but this will not affect your rights. You may not transfer your rights to anyone else without our written agreement.
• Third-party rights: no other person has the right to enforce any of these Terms.
• Language: these Terms are provided in English, and the English version prevails if it is translated.
• Notices: we may contact you by email or by post using the details you give at checkout. You may contact us using the details below.

21. Governing Law and Disputes

These Terms and any Contract are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country and rely on the mandatory consumer protection laws that apply there.

If you have a complaint, please contact us first at support@cubect.com and we will try to resolve it quickly. If we cannot resolve it, you may use an alternative dispute resolution provider, and you may have other options available through Citizens Advice or your card provider. Nothing in this section limits your right to take your case to court.

22. Contact Us

If you have any questions about these Terms, please contact us using the details below.

Company Information:

Website Name: Cubect
Company Name: SH-Media

Address: Vergiliuslaan 20, 5926 SM, Venlo, Nederland

Chamber of Commerce (KvK): 52063178
VAT number: NL002199577B28

E-mail: support@cubect.com
Phone: +44 7460677254

Customer Service: Monday – Friday (9:00 Am – 6:00 Pm)
Saturday (10am –2pm) (UK time)

We aim to respond within 1 business day.