Shipping policy

Last updated: 28 October 2026

This Shipping Policy explains how Cubect (“Cubect”, “we”, “us”, “our”) processes, ships and delivers orders placed on cubect.com (the “Website”), including costs, delivery times, tracking and what to do if there is a problem. It forms part of our Terms of Service. By placing an order, you confirm that you have read and accepted this policy.

This policy applies to orders delivered to addresses in the United Kingdom. It does not affect your statutory rights as a consumer.

1. Shipping Area

We ship to addresses in the United Kingdom. Please make sure the delivery address you enter at checkout is complete and correct, including house or flat number, street, town, county and postcode. We cannot deliver to PO boxes or to addresses outside the United Kingdom at this time.

2. Shipping Cost

Shipping is free on every order. There is no minimum spend, and no delivery charge is added at checkout. The price you see at checkout, including any applicable VAT, is the total you pay. We do not ask for any additional delivery charges or fees on arrival of your parcel.

3. Delivery Times

Your total delivery time is made up of two parts: processing time and shipping time. All times are shown in working days.

• Working days are Monday to Friday, excluding public holidays in the United Kingdom. Weekends and public holidays are not counted.
• Processing time is the time we need to check, prepare, pack and dispatch your order. It starts when your payment is confirmed.
• Shipping time starts when your order is dispatched and ends when it is delivered to your address.
• Delivery times are estimates. They are not a guarantee, and delays can happen for reasons described in Section 9. In any case, unless we agree a different date with you, we will deliver your order within 30 days of the order date, as required by law.

Orders placed on a weekend or public holiday are treated as placed on the next working day.

4. Order Processing

After you place your order, you receive an order confirmation email. We then:

1. check your payment and order details;
2. prepare and pack your items; and
3. hand your parcel to the delivery carrier and send you a dispatch email with your tracking number.

Please check that your email address is correct at checkout, since this is where we send all order updates. If you do not receive an email, please check your spam or junk folder, and then contact us.

5. Order Tracking

A tracking number is emailed to you as soon as your order ships. To follow your parcel:

• use the link in your dispatch email; or
• visit the Track Your Order page on our Website and enter your order number and email address.

Tracking information may take up to 24 to 48 hours after dispatch to show the first update, as the carrier needs to scan the parcel. If your tracking has not updated for several days, please contact us at support@cubect.com and we will check with the carrier.

6. Multiple Items and Split Deliveries

If you order more than one item, your order may be shipped in separate parcels. This can happen if items are stored in different locations or have different preparation times. Each parcel has its own tracking number, which we send to you by email. You are not charged extra for split deliveries, and shipping remains free.

7. Delivery Process

• Carrier: we use reputable carriers and postal services to deliver your orders. The carrier used depends on the item, its size and your location.
• Delivery attempts: the carrier will attempt to deliver to the address you gave. If you are not available, they may leave a card, make another attempt, leave the parcel with a neighbour, or leave it in a safe place, following their own procedures.
• Collection points: if a parcel cannot be delivered, the carrier may send it to a local collection point and leave you instructions. Please collect it within the time shown on the card. Parcels not collected may be returned to us.
• Signature: some deliveries may require a signature. Please make sure someone is available to receive the parcel.
• Delivery to the correct address: we deliver to the address you give at checkout. We are not responsible for a parcel delivered to an incorrect address that you provided.

8. Changing or Cancelling Your Order Before It Ships

If you need to change your delivery address, update an item or cancel an order, please email support@cubect.com with your order number as soon as possible. We can make changes only if your order has not yet been dispatched. Once an order has been dispatched, we cannot change the delivery address, but you may return it under our Return and Refund Policy once it arrives.

9. Delays

Delays are sometimes caused by events outside our control, such as:

• high order volumes during sales events and the festive season;
• bad weather or natural events;
• strikes, carrier disruption or transport problems;
• customs checks or regulatory delays;
• incorrect or incomplete addresses; and
• events described in the “Events Outside Our Control” section of our Terms of Service.

If we expect a significant delay, we will contact you by email. If your order has not arrived within 11 working days of the order date, please contact us at support@cubect.com and we will investigate with the carrier.

10. Undeliverable or Returned Parcels

If a parcel is returned to us because of an incorrect address, a failure to collect it, or a refused delivery, we will contact you by email. You may choose:

• Redelivery: we send the parcel again to a corrected address. We may ask you to cover the additional delivery cost if the address you gave was wrong.
• Refund: we refund the price of the items to your original payment method after we receive the parcel back. Where the failed delivery was caused by an incorrect address or a refusal to accept the parcel, we may deduct the carrier’s return costs from the refund.

11. Lost Parcels

If your tracking shows the parcel as delivered but you have not received it, please:

1. check around your property, with neighbours, and in any safe place the carrier may have used;
2. wait 24 hours, as tracking can sometimes update before the parcel arrives; and
3. contact us at support@cubect.com with your order number.

We will investigate with the carrier. If the parcel cannot be found, we will, at your choice, send a replacement or issue a full refund. We will not ask you to pay for a replacement.

12. Damaged or Incorrect Items on Delivery

Please check your parcel on arrival. If an item arrives damaged, faulty or incorrect:

• email support@cubect.com as soon as possible, ideally within 7 days of delivery;
• include your order number and clear photos of the item, the packaging and the shipping label; and
• keep all packaging until the matter is resolved.

We will arrange a replacement, repair or refund as set out in our Return and Refund Policy. Your legal rights under the Consumer Rights Act 2015 remain unaffected.

13. Taxes, Duties and Additional Charges

All prices on the Website are shown in British pounds (GBP) and include VAT where applicable. We do not charge any additional delivery, customs or import fees at the time of delivery.

14. Risk and Ownership

Risk of loss or damage to your order passes to you when you, or a person you nominate, takes physical delivery of it. Ownership of the items passes to you when we receive full payment for them.

15. Changes to This Policy

We may update this Shipping Policy from time to time. The version in force at the time you place your order applies to that order. The date at the top shows when it was last updated.

16. Contact Us

For any questions about shipping or delivery, please contact us using the details below. We aim to respond within 1 business day.

Company Information:

Website Name: Cubect
Company Name: SH-Media

Address: Vergiliuslaan 20, 5926 SM, Venlo, Nederland

Chamber of Commerce (KvK): 52063178
VAT number: NL002199577B28

E-mail: support@cubect.com
Phone: +44 7460677254

Customer Service: Monday – Friday (9:00 Am – 6:00 Pm)
Saturday (10am –2pm) (UK time)

We aim to respond within 1 business day.